A New Home for the Technology Help Desk

On Thursday, Aug 27th, the Technology Help Desk will move into its new home within the Library. There will be a very short downtime between 7:30am – 8:00am when phones will be disconnected for the move.

A complete map of the new Library layout is available here.

Walk-Up : The Walk-Up desk has merged with the Reference Desk and is located straight ahead from the main entrance. This position allows an excellent view of the lab plus easy access for anyone who comes in needing assistance with their personal computer or need answers to any technology question.

Call Center : The Call Center is located in the new office, also straight ahead from the main entrance. This space used to be home to leisure reading and the art gallery. The Call Center is where every phone call is answered and the hub from which staff are sent out on work orders.

Library Lab : The Lab is now where Periodicals used to be located. The Multimedia options have been expanded and 19” wide screen LCD monitors put in place.