GoPrint at Luther

GoPrint is Luther’s print management solution deployed by LIS in 2009. It allows us to more accurately track individual usage and allocate costs in providing print services on campus. GoPrint is part of our effort to help cut down on waste and encourage better management of printing resources.

This page will not be finalized until Fall 2009. Some information may change throughout the summer.

• Allowances, Costs, and Refunds
• How To Use GoPrint
• GoPrint Client Installation Instructions
• Tips to Reduce Printing
• Frequently Asked Questions about GoPrint

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Allowances, Costs, and Refunds

Luther students are given an allowance of 400 pages ($20.00) of printing for Fall and Spring semesters and 100 pages ($5.00) for the J-Term semester and Summer sessions. Printing is tracked by the student’s Norse Key. Once the printing allowance has been emptied, students will have the option to charge print jobs to their Nordic Cash. Unused pages are not carried over from semester to semester.

Students can check their printing balance at:
https://printspooler.luther.edu:7773/
(on-campus only)


The allowance is set after the first time GoPrint is accessed. If you do not see a balance, log out and then back into GoPrint.

Allowance Increase Requests

Students may request an increase in their allowance by filling out the Allowance Increase Request form. Increases are granted in $5.00 (100 pages) increments.

Costs Per Page
$0.05 per side

Refunds
On occasion, a print job may be ruined by low toner or a paper jam to produce unacceptable quality. If such an incident occurs and you feel that your page allowance is in danger that you may have to pay for additional pages, visit the Technology Help Desk with the evidence and fill out a Refund Request Form (credit will be given for printing out a refund form).

Refunds are generally applied within 3 business days. The Help Desk has final say on if the quality is acceptable or not. Refunds are not given for unused pages at the end of a semester.

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How to Use GoPrint

Click to view a 90 second Quicktime demo of GoPrint
1. Print one or more jobs.

2. Double-click the GoPrint client in the system tray or Dock and sign in with your Norse Key. You can also use the web interface at https://printspooler.luther.edu:7773/
Windows
OS X

3. Review the Print Job. Select the job(s) and choose an option: Pay and print, Cancel jobs, or Redirect to another printer.

4. The job(s) will be released and your account charged.

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GoPrint Client Installation Instructions

• Windows XP/Vista
• Mac OS X
• Linux – Web Client only

Network Printer Installation Instructions

• Windows Vista
• Windows XP
• Mac OS X
• Available Print Queues/Network Printers
• Network Printers FAQ

NOTE
GoPrint tracks print jobs based on username. For this reason, if you choose to print to a Luther printer from a personal (i.e. non-Luther owned) computer, you must do so logged in as a user whose username matches your Norse Key.

• Change User on Windows Vista and Mac OS X

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Tips to Reduce Printing

• Print double-sided whenever possible.
• Don’t print a draft for minor revisions.
• Preview documents to catch errors before printing.
• Print more than 1 page per sheet of paper.
• Print PowerPoint slides 3, 4, or 6 per page with black and white color, no background.
• Ask – Does this really need to be printed?

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Frequently Asked Questions about GoPrint

1. How does GoPrint work?
2. Why is GoPrint being implemented?
3. How can I check my allowance?
4. How much paper does Luther use?
5. How is GoPrint funded?
6. How can I add more to my allowance?
7. What if my allowance isn’t enough to complete a print job?
8. Will my allowance be rolled over at the end of each semester?
9. My work study requires me to print. Will I be charged for those pages?
10. I think someone might be using/abusing my print quota without my knowledge or consent. Can you help?
11. Can I print from a Public or OPAC terminal such as the ones in the Library?
12. What happens if I have to print articles or web pages for a class?
13. How is my department billed for my printing?
14. How can I see who or how much has been printed to my department printer?

1. How does GoPrint work?

All print jobs go through the GoPrint server, allowing it to track usage based on the username. The software determines the cost and makes that known to the user prior to printing. The user can then accept and print the job or cancel it.

2. Why is GoPrint being implemented?

GoPrint has been implemented as part of a campus-wide effort to reduce paper waste and rising costs. In the past, printing costs have been spread evenly over all users regardless of how much printing was done. GoPrint will enable LIS to shift the cost to those who use printing most and free funds for other purposes.

Many institutions that have implemented printing systems have found that making users aware of the cost of their printing results in a significant decrease in printing, sometimes as much as 75%. Such a decrease would go a long way towards making sustainability at Luther College a reality.

3. How can I check my allowance?

Click on My Account in either the GoPrint client or Web interface. Your remaining balance will be displayed under Balances in the Credit Available line. A complete history of your Print Jobs, Discarded Print Jobs, and Transactions is also available.

4. How much paper does Luther use?

Paper usage has risen on a yearly basis and with it, the costs involved. Luther spends upwards of $60,000 per year on paper, toner, and printers in the public labs alone.

Year	Total Pages Printed
2007 – 2008	1,200,000
2006 – 2007	1,075,000

5. How is GoPrint funded?

GoPrint and student printing is funded through the Technology Fee assessed to all students. Complete information on the Technology Fee can be found here. A breakdown of the services funded by the Technology Fee can be found on page 8 of the 2008-2009 LIS Annual Report Snapshot.

6. How can I add more to my allowance?

GoPrint is tied into your Nordic Cash. If you find your Allowance is expended, simply click Next Purse to charge prints to your Nordic Cash. Nordic Cash can be replenished making payment at the Office for Financial Services from 9AM to 4PM Monday to Friday.

Students who have spent $18.00 or more of their allowance and find they are in need of printing more due to special projects or senior papers may apply for an increase in their allowance. Visit http://lis.luther.edu/goprint/increase form for more information.

7. What if my allowance isn’t enough to complete a print job?

GoPrint will verify that there is enough funds in your Allowance prior to releasing a print job. If there is not, you can apply a partial payment using your remaining funds and/or click Next Purse to switch to your Nordic Cash. The print job will not be released until complete payment has been made.

8. Will my allowance be rolled over at the end of each semester?

No. Unused pages do not roll over from semester to semester. Likewise, refunds are not given for unused pages at the end of the semester. Instead, the funds for those pages are rolled back into the Technology Fee and used for purchasing new equipment, bandwidth, etc.

9. My work study requires me to print. Will I be charged for those pages?

Each work study office should have a student worker Norse Key. This will allow students to log in and print without affecting their own quota. If your department does not have a student worker Norse Key, please have a supervisor contact the Technology Help Desk and we can arrange to have one created.

10. I think someone might be using/abusing my print quota without my knowledge or consent. Can you help?

Click on My Account in either the GoPrint client or Web interface. Your Print Job History will be displayed at the bottom of the page including when it was printed and from what print queue.

11. Can I print from a Public or OPAC terminal such as the ones in the Library?

Yes. Public terminals (aka OPACs) do not require a log in. Print jobs are sent to a Holding Queue on the Copier nearest the DVDs. Instructions on how to release your print job are available beside the copier.

Jobs printed from a Public or OPAC are $0.10 per side.

12. What happens if I have to print articles or web pages for a class?

First ask yourself – is it essential that I print off this article? Can I read it on the computer screen? Do I need to print the entire article or just a part of it?

If you must print, do a Print Preview first. You may find there are additional pages (i.e. table of contents, ads from web pages, etc) that are not needed. Also consider printing two pages per sheet. This feature is available in most programs. The text is legible and there is plenty of room for notes in the margins.

13. How is my department billed for my printing?

For most departments, there will be no changes in how billing is done through GoPrint. Each faculty and staff account in an Academic or Administrative department is tied to a budget number. This will allow print jobs to be charged to the proper account. Note we are currently billing based on prints to a device and will be changing to billing through GoPrint once GoPrint has been implemented campus-wide.

14.How can I see who or how much has been printed to my department printer?

Each department can have one or more individuals be responsible to manage and watch how much printing is being done through workgroup printers. This is done by granting Reporter access through GoPrint.

• GoPrint Reporting Instructions

Attachment	Size
Print_Refund_Form.pdf	30.51 KB
GoPrint_Reporting_Instructions.pdf	29.49 KB