Desktop & Laptop Support

For Luther-owned Workstations

The Technology Help Desk will make every reasonable effort to resolve the issue as quickly as possible. Assistance may be rendered in person, via e-mail, or via VNC (Remote Connection). Steps taken may include:

In-depth troubleshooting and research
Installation of Software
Re-installation of Drivers
Virus and Anti-Spyware Scans
Replacement of hardware (keyboards, mice, monitors, etc)

Some problems may be sent to others within LIS for resolution. These include telephone or network issues, audio-visual replacements (permanent), or programming requests.

If reasonable efforts fail, the workstation may be sent to User Systems for complete re-imaging. This process involves backing up the user’s data and putting a fresh install of the Operating System and all applications. Some personal settings may need to be reconfigured.

Lab workstations and Podium computers are typically re-imaged rather than spend excessive amounts of time on repair.

For Personal Computers

With over 2,600 students and 800 employees, it is simply not possible for the Technology Help Desk to service privately owned equipment.

The Help Desk will: