Hardware Repair

User Services provides full repair for workstations and equipment that is owned by Luther College. Network printers and multi-function devices are handled through an agreement with IKON Systems.

The Technology Help Desk will provide limited hardware and software re-installs for personally owned computers to Luther students, faculty, and staff. This is being provided as part of a pilot project to test the feasibility of offering more extensive services in the future.

Hardware Techs will be available on a floating schedule set at the start of Spring semester. The minimum turn around time for any repair is three (3) business days.

The Help Desk now provides the following services:

Operating System Installation/Repair (Windows/Mac)
In-depth troubleshooting of Operating Systems and Repairs
Driver installation and troubleshooting
Minor Hardware Repair, Upgrades, or Installs including:
- RAM or Memory chips
- Hard Drive install (including transfer of data)
- Network/Ethernet Cards
- CD/DVD Drives
Provide advice to help in identifying proper hardware for upgrades or repairs

These services are offered free of charge. Users will be required to provide all necessary software or hardware (as defined by a Help Desk technician), provide any passwords required to access the computer, and sign a Liability Waiver.

The Help Desk will not: