User Services

In lieu of a meeting today, the following information is being shared:

• Windows 7 – At 11:00 this morning, there is a webinar titled, 7 Steps to Windows 7 Migration Success – A Tutorial Source: KACE.

Wish you could retrieve your voice mail messages from your e-mail or the web? With Desktop Messaging, now you can! Faculty and staff may request the service or learn more about it by going to http://lis.luther.edu/learn/desktopmessaging.

There will also be a demonstration in Borlaug on Monday, Nov. 9, 11:30 a.m.-noon. Reserve a spot at http://lis.luther.edu/learn/schedule or just drop in.

Luther’s sustainability coordinator is developing a page for departmental initiatives in which LIS is the first to be listed. Additional departments will be added as content is developed. See https://reason.luther.edu/sustainability/deptinitiatives/.

The ten Windows PCs outside the SASC office have had their monitors upgraded from 17” CRTs to 19” Widescreen LCDs.

In the upcoming weeks, LIS will be deploying the GoPrint Print Management Client to all faculty/staff Windows based workstations across campus via the KACE KBOX. This process is done remotely and runs in the background. A user will not notice an interruption and no interaction is required on their part. Once deployed to a user’s machine, the GoPrint icon will appear in their system tray. The application will lay dormant until LIS enables GoPrint on their department’s respective printers. LIS will contact all departments before enabling GoPrint.

Information regarding sustainability, from LIS’ perspective and including LIS recommendations, has been pulled together into one document located at http://lis.luther.edu/sustainability.

Present: Matt H, Matt B, Bob E, Ryan, Bob P, Larry, Todd, Matt H, Laurel, Diane

• User Services Account Number – Team members are to use 34400 and not what has been used in the past. The old numbers are frozen and no longer accessible.
• Exit Procedures – Began review of exit procedures by discussing what data is needed and when is it needed in terms of faculty/staff/students who leave Luther.
• Printers – Reviewed how many personal printers and workgroup printers we have that work, that don’t work, where we store them, and discussed what to do with them.

Wish you could retrieve your voice mail messages from your e-mail or the web? Now you can! Come to a demonstration of Call Pilot Desktop Messaging in Borlaug on Thursday, Oct. 29 from 2:30-3:00 or Monday, Nov. 9 from 11:30-12:00. You can reserve a spot at http://lis.luther.edu/learn/schedule or just drop in. To learn about Desktop Messaging, go to http://lis.luther.edu/learn/desktopmessaging.

Two copier/printer changes are occurring on campus in the near future. Upward Bound now has a Ricoh Aficio MP C2800 that replaced their previous Canon copier/printer. The Dean’s Office will be getting a Ricoh Aficio SP C232SF copier/printer.

Present: Matt B, Lynnette, Bob E, Ryan, Rebecca, Bob P, Larry, Matt H, Diane

• Recycling – September 24th we had Midwest Electronic Recovery come to campus to pick up a truckload of old equipment for recycling. To learn more and see pictures, go to Recycling of Equipment within LIS
• Power outage – During the September 23rd power outage in the library, the Help Desk moved to Olin and continued to provide service until 7:30 pm that evening when power was restored and they returned to the library.