User Services

Present: Matt H, Matt B, Bob E, Ryan, Bob P, Larry, Todd, Matt H, Laurel, Diane

• User Services Account Number – Team members are to use 34400 and not what has been used in the past. The old numbers are frozen and no longer accessible.
• Exit Procedures – Began review of exit procedures by discussing what data is needed and when is it needed in terms of faculty/staff/students who leave Luther.
• Printers – Reviewed how many personal printers and workgroup printers we have that work, that don’t work, where we store them, and discussed what to do with them.

Wish you could retrieve your voice mail messages from your e-mail or the web? Now you can! Come to a demonstration of Call Pilot Desktop Messaging in Borlaug on Thursday, Oct. 29 from 2:30-3:00 or Monday, Nov. 9 from 11:30-12:00. You can reserve a spot at http://lis.luther.edu/learn/schedule or just drop in. To learn about Desktop Messaging, go to http://lis.luther.edu/learn/desktopmessaging.

Two copier/printer changes are occurring on campus in the near future. Upward Bound now has a Ricoh Aficio MP C2800 that replaced their previous Canon copier/printer. The Dean’s Office will be getting a Ricoh Aficio SP C232SF copier/printer.

Present: Matt B, Lynnette, Bob E, Ryan, Rebecca, Bob P, Larry, Matt H, Diane

• Recycling – September 24th we had Midwest Electronic Recovery come to campus to pick up a truckload of old equipment for recycling. To learn more and see pictures, go to Recycling of Equipment within LIS
• Power outage – During the September 23rd power outage in the library, the Help Desk moved to Olin and continued to provide service until 7:30 pm that evening when power was restored and they returned to the library.

During the week of Homecoming, several meeting space projection systems were upgraded because of the heavy use and high visibility these room had during the this past weekend. These projection systems were due for rotation and retirement this year and we decided to change them out now so visitors and alumni would have a better experience using our rooms. The rooms included Mott, Boulaug, Peace and Hovde Lounge. Also, two new projectors were issued to the Help Desk for setup services. The projector model was a Sharp PG-F312X 3000 lumens.

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Recently User Services organized a recycling day for our broken and dated electronic equipment. We collected everything we could from CRT computer monitors, overheads, circulation desk check-out dorm switches,to slide projectors. If it was broken and deemed unrepairable or simply unusable, it went to be recycled. We used a company called Midwest Electronic Recovery to facilitate the recycling. Due to the distance they have to travel, MER also made other pickups within the Decorah community. Our local county facility will no longer take Electronics from commercial businesses. See pictures.

Email received from Jaye Lawrence at Carleton:

Every day you invent creative IT solutions and perform heroic acts of IT support. Now we invite you to share that expertise by submitting a proposal for the 10th Annual GusDay Conference on Friday, December 4th.

As always, the success of this event depends on YOUR participation.

Documentation for remote access options has been updated and is available for your reading pleasure.

Citrix – Can be used from your home or office computer through an Internet browser. It uses the applications installed on the Citrix server. See http://lis.luther.edu/learn/citrix.

VPN – Luther’s Virtual Private Network (VPN) is a tool that allows use to access a network share (such as a T drive or your H drive) through an Internet browser. Go to https://vpn.luther.edu and log in using your Norse Key.

We swapped vacant channels with Decorah’s Mediacom so that additional digital channels can viewed with TVs equipped with digital converters here on the campus (good for the students in the dorms). We gave them Channel 52 and they gave us Channel 42 for our use.

With a new app from Crestron, today’s iPhones can control almost anything, below is an except from Crestron eNews.

Now available for download from the iTunes® App Store, Crestron Mobile Pro™ combines the capabilities of Crestron Mobile™ – to view home or office alarm status and adjust lights and room temperatures – with even greater power and flexibility for whole house control, including pre-set audio and lighting scenes, home entertainment, pool/spa and more.