User Services

The instructions on the Help Desk website for installing and configuring Citrix have been updated. They were updated after the newest version came out, but due to recent struggles people have had with the setup, additional changes have been made. Most importantly, when adding a new ICA connection the “Name:” field needs to have “citrix-1.luther.edu” rather than just “citrix-1”. It is tricky to get set up right, but hopefully the instructions located at https://lis.luther.edu/node/2640/ make sense.

Conversations with several departments regarding their computer upgrades are occurring within the next few days. This afternoon, we are meeting with the Registrar’s Office. Monday meetings have been set with the Dean’s Office and with Campus Programming. Their computer upgrades will begin next week. In addition, the CHIPS computers are in the process of being upgraded.

Computers will be upgraded to Windows Vista for those receiving new hardware and Windows XP otherwise. Microsoft Office 2007 will be installed on all new/upgraded computers.

The Oneota and Marty’s food order Paging Systems have received upgrades this week.

Present: Matt H, Matt B, Lynnette, Bob E, Ryan, Bob P, Rebecca, Larry, Matt H, Diane

• Campus Events – Sent email Friday to task group on Campus Events with suggestions and comments from User Services.
• Prevention training sessions – Attend one of the four sessions held Wed (1:30, 3:30) and Thurs (8:00, 1:00) of this week.
• ACRL – Brief updates provided by Ryan, Rebecca and Diane.

All PC computer labs across campus, other than those in the Library and Valders, will be booting into maintenance mode at 2:05 this morning in order to receive a critical Sophos Update. If anyone is using one of the computers at the time, they will be warned by the PC and given adequate time to save everything they are currently working on.

Documentation is now available on http://announce.luther.edu which runs an email distribution application known as DaDa Mail. DaDa Mail makes it easier for the Luther community to send email messages to large groups of students, faculty, staff or alumni. The documentation is located at http://lis.luther.edu/learn/announce.

This spring, those within the Luther Community whom we know have a need to send messages to large groups of people will be contacted directly to invite them to make the switch and to assist them in the transition.

Our new Digital signage solution is now playing on our CATV channel 23. Setup, testing and Susan Peterson training on the system was preformed during February. The system can display high definition images,video,text,RSS feeds,live video, meeting management information and other sources. I am now working to bring on line a Marketing Channel for Rob Larson that will be played in the Union Lobby for the purpose of recruitment and displaying Studies Abroad information.

The LIS Auction has been changed to no longer offer the “buy it now” option. Bidding on items now continues until 7:30 a.m. on Fridays at which point the auction closes and the high bidder wins the item.

We discovered that the “buy it now” option was not providing the expected functionality in the case where multiple bidders were involved.

The Training & Instruction page lis.luther.edu/learn has been modified. Rather than having to scroll down to view the training opportunities and sign up, there is now a link at the top of the page that takes you to a screen containing only the schedule.

The change also makes Atomic Learning more visible. Atomic Learning can be used to learn about Microsoft Office, iLife, Adobe products, and more than 100 other software titles by searching a collection of short movies. This is available to all Luther faculty, staff and students anytime, on campus or off.

Present: Matt H, Matt B, Lynnette, Bob E, Ryan, Rebecca, Larry, Todd, Matt H, Diane

• Sophos – Lynnette will be posting an item identifying the common sources of recent viruses to alert people to avoid visiting those websites.