User Services

Earlier this week we met with the Mail Center staff and have scheduled their upgrades to begin Friday, March 6th.

Computers will be upgraded to Windows Vista for those receiving new hardware and Windows XP otherwise. Microsoft Office 2007 will be installed on all new/upgraded computers. No Norse Key password change occurs during this workflow. Training will be provided for departments on Office 2007 and Vista.

Tuesday through Thursday of this week, Michael Hartz and members of his team visited many locations on campus to verify computers were using printspooler.luther.edu and were not printing through direct IP addresses. This effort takes Luther one step closer to being able to track printing by customer. They worked on computers in the following offices: President’s Office, Admissions, Publications, Campus House, International Student Office, Health Services, LIS, SASC, Registrar’s Office and Development.

Now that the staff computer rollout for ’08-‘09 is complete, we are beginning the staff computer rollout for ’09-‘10.

Wednesday we met with Facilities Management and are scheduling their upgrades to begin Monday, February 23rd.

Present: Matt H, Matt B, Lynnette, Bob E, Ryan, Rebecca, Bob P, Todd, Matt H, Diane

• HD Student Projects – Students have begun working with staff on projects. Projects in progress include: LIST documentation/move to lis site, AdAstra & Service Level Agreements, Norse Clean CD, Library 101 tutorial, Multimedia documentation and setup, Nagios upgrade, Classroom A/V equipment documentation, Sympa mail list, Help Desk website transition.

• Browser Default – Firefox is the default browser on the images and has been set as the default in the RTR as well.

The student information in Track-It has been refreshed for Spring Term 2009. Changes to student information such as room and phone number are to be made manually in Track-It for the remainder of this semester.

Have you wanted to access your Luther College network shares and files from off-campus through your web browser? Now you can! In your web browser navigate to https://vpn.luther.edu/ and log in using your Norse Key.

See the VPN Training documentation found at http://lis.luther.edu/learn/vpn for more information.

Present: Matt H, Matt B, Bob E, Ryan, Bob P, Larry, Todd, Matt H, Diane

Sophos – The Help Desk is continuing to work through issues with sophos not updating; recently received a script that may help with the problem. Sophos contract is up for renewal June 28th and we have requested quotes for continuing with the product. Current product contains more than the original product so we’ll research the additional functionality.

Earlier today a message was sent to faculty and a similar message will be sent to staff with several energy-conscious suggestions, one being “Explore the possibility of programming my computer to sleep or hibernate after a length of time of inactivity of my choosing.”

Computers upgraded since January 2008 have the LIS recommended settings of the computer going to sleep after 2 hours and going into hibernation after 4 hours.

If you regularly use Datatel UI, leave the settings as they are and if you are going to be gone for a while save out of screens and any open records and manually put

The student information in Track-It has been refreshed for Spring Term 2009. After the last day to drop/add, the student data will be refreshed once more for this term.

You can now import a group from a csv file into your Norse Mail Contacts and the people will be added – regardless of whether or not they are already a contact for you in Norse Mail.

Previously, if you imported a group, only the people that were not already contacts were imported and the others had to be manually added to the group.

Spread the word!