Service Interruptions

12-19-08 7AM —The Regents Center network went down over night last night. We are working to find the problem and fix it. Update 11AM The problem has been worked around and network service is now back up.

The LIS website will be offline from 7:00 to 8:00 AM on Thursday, December 18, 2008 to undergo some routine system maintenance.

12-17-08 3PM — lists.luther.edu is currently down. I’m working to fix it ASAP.
12-17-08 4:20PM — lists.luther.edu is now functional again.

As of 8:30PM 12/03/08 Google has provided a fix for the problem where mail was not being delivered to accounts that have not yet switched to Norse Mail. These accounts are once again receiving email.

Mail sent to these accounts during the outage was bounced back to the sender and will not be delivered unless the sender resends it.

That mail is once again flowing to the old mail servers does not mean that switching to Norse Mail is unnecessary. All email users must switch to Norse Mail by 01/01/09. The deadline is quickly approaching. Don’t wait until the last minute switch now.

We have become aware of a problem with delivery of mail to luther.edu email accounts that have not yet converted to Norse Mail. Specifically mail is bouncing when a Norse Mail user or an email user from another domain mails a Luther email user that has not converted.

I’m working with Google tech support trying to resolve the issue, and hope to have a solution soon.

In the mean time, the only immediate work around is to convert your account to Norse Mail now rather than waiting.

Tomorrow morning (11-26-08) at 7AM I am planning to work with technicians from Bradford Software to upgrade Campus Manager to the newest version. The actual amount of downtime should be minimal, but users may notice periodic trouble when making a new connection to the wireless network, or when trying to register a previously unregistered computer. I expect this work will be done before noon.

Update The upgrade is complete.

Starting at 10:00 am, Wednesday November 26, 2009, a brief downtime will be scheduled for http://lis.luther.edu (the LIS homepage) while the site is transferred to a new server. Service is expected to be interrupted for 30-60 minutes.

At about 9:30PM tonight (11-24-08) our Internet connection through Mediacom went down. I’ve talked to Mediacom and they confirm that the problem is on their end. They are having some problems with one of their routers. Until our connection to Mediacom comes back up, we will have half of our usual internet bandwidth so users may notice some slowness when using the internet. I will update this blog post as I have more information.

Update As of approximately 1AM 11-25-08 the connection is back up and we again have full internet capacity.

We’re experiencing trouble with the DSL network servicing College Apartments and Prarie Houses. I am working with tech support trying to resolve the problem. I will update this blog post when I have more information.

Update As of 5:30PM 11-24-08 I believe this problem is now resolved.

At about 4PM this afternoon one of the fiber optic cables that serves Mediacom’s network in our area was cut. Mediacom is one of 3 ISP’s that provide internet service to Luther College. Since only one of our 3 internet connections is down, our connectivity to the internet has not gone down.

Unfortunately our connection to Mediacom is the biggest of our 3 internet connections. That connection being down means that our internet bandwidth is reduced to about half of its usual capacity.