Service Interruptions

I have completed the upgrade of our internet firewall this morning. Based on my testing I believe the upgrade was successful, and that the new firewall is working properly.

If you notice anything that the firewall upgrade may have broken, please notify the Help Desk. If a problem were caused by the firewall upgrade, it would be either 1.) Some Luther provided service that used to be accessible from off campus but no longer is. 2.)Something on the internet that you used to be able to access from on campus, but no longer can.

The ICN is planning to perform a core data switch upgrade on June 7th midnight until 7AM. As this upgrade is performed, several brief (only a few minutes) outages to Luther's internet service are expected.

LIS has become aware of a new phishing attempt purporting to be from the Help Desk and requesting personal information including passwords and phone numbers. See below for details of the message.

This message is a hoax and *not* from LIS. Please do not respond to it. Simply delete it. If you have responded, please change your password immediately at http://norsekey.luther.edu or contact the Help Desk at 563-387-1000.

LIS and the Help Desk will never request account information via e-mail.

VERIFY YOUR LUTHER.EDU® InternetSM ACCOUNT NOW !!!
Dear Account User,

Posts regarding service interruptions are no longer being hosted by helpdesk.luther.edu. Service interruption posts are now hosted by lis.luther.edu in the Service Interruptions blog. However, the Help Desk home page will continue to display current postings made through the LIS site in near real-time. Users can continue to be directed to the Help Desk website for up to date information on outages and other services interruptions.

The following message is from Facilities:

Electrical service will need to be re-fed to Olin as a result of the Sampson-Hoffland Science Center project. In order to re-feed the wire, the power will need to be shut off to Olin Hall. The first outage is scheduled to take place on Monday, March 24 from 7 a.m. to 11 a.m. After commencement, the power will be shut off for a longer period of time to actually make the terminations and connections. A message will be sent out later with the date and time of that power shut off.

There is no power at EBSCO’s Cary, Illinois, office this morning. They
are working to fix the situation and may provide updates.We do still have access to EBSCO databases, but I wanted to put this
announcement up in case others discover a service interruption.