HD Service Catalog

SimpleHelp is a web-based remote support software that allows the Technology Help Desk to connect to any Windows or Mac computer anywhere in the world. No client is required. It will allow LIS to view/control your computer and take the necessary steps to resolve any issues that you may have.

We hope that this will allow LIS to better support users who are traveling or studying abroad, students in their dorm rooms, or even staff or faculty who are having trouble with Luther software (i.e. Sophos) while at home. Support via SimpleHelp is limited to the guidelines laid out in the Desktop & Laptop Support policies.

KATIE is Luther’s web-based Learning Management System (LMS). It allows for faculty to place course material online for student access as well as quizzes, forums, and other resources. Incoming students also use KATIE for Pre-Registration.

KATIE stands for Knowledge And Technology In Education. Katie is also the name of Martin Luther’s wife, a former nun who followed Martin into the Reformation.

Every Student, Faculty, and Staff is provided with their own personal network storage (known as the H Drive). Network shares are also available for departments and organizations on campus. Data on the network is backed up on a nightly basis and is accessible from any computer on campus.

Disk Quotas are in place with limits of 2GB for Students, 20GB for Faculty, and 10GB for Staff.

For off campus access to network storage, see Remote Access.

Remote Access is available to all Students, Faculty, and Staff. There are four means of remote access:

Network Proxy | VPN – Web | VPN – Client | Citrix

Off-campus users have access to restricted library databases, electronic journal subscriptions, and other resources through the Luther College Network Proxy.

The Proxy Login Page displays after selected a restricted source. Enter your NorseKey information to gain access to the restricted resources.

In order to access the Luther College Network Proxy, you need to use the links incorporating the proxy link in their addresses. For example, when off-campus, do not go directly to the American Chemical Society publications page (http://pubs.acs.org/about.html). Rather, follow the links from the library’s home page (http://lis.luther.edu/research) in order to gain access to the resources through the proxy login.

Luther’s VPN, or Virtual Private Network, allows you to access a network share (i.e. H or T Drives) via your web browser. Navigate to https://vpn.luther.edu/ and log in using your Norse Key. For information on using Luther’s VPN, see VPN Training.

The VPN Client creates a secure tunnel to the Luther network. This enables the workstation to behave as though it were on Luther’s network. Resources that can normally be accessed only while on campus can be accessed through the VPN tunnel. These include network places, printers, or applications.

The VPN Client can be installed onto Luther-owned workstations only. For additional information, please read VPN Tunnel Training.

VPN Client Installation Instructions

Citrix is used for remote access to Luther College servers, data, and applications. For information on requesting an account, installing and using Citrix, see Citrix Training. For additional information, please read the FAQ.

Service Availability

Remote Access is available to Students, Faculty, and Staff of Luther College.

Further Information or Assistance

LIS Technology Help Desk
Preus Library 207
Web: http://lis.luther.edu/helpdesk
Phone: 563-387-1000
E-Mail: helpdesk@luther.edu

Hours: http://lis.luther.edu/facilities/hours

Related Services

LIS does not offer hardware or software maintenance or repair services on computers that are not owned by the college. Listed below are individuals and businesses that have identified themselves as local computer service providers.

As LIS collects used equipment that is done serving its purpose at Luther, it will be sold on the online auction. LIS is not responsible for the set-up and/or repair of the system or any part of it.

Service Availability

The LIS Auction is available to everyone.

Further Information or Assistance

LIS Technology Help Desk
Preus Library 207
Web: http://lis.luther.edu/helpdesk
Phone: 563-387-1000
E-Mail: helpdesk@luther.edu

Hours: http://lis.luther.edu/facilities/hours

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My Luther is a web interface that allows users access to data stored in the Luther administrative database. Among the information accessible through My Luther:

• Class Registration
• Grades and Transcripts
• Financial Aid Awards
• Budget
• Leave Plan
• Web Time Entry