Help Desk

A number of users this morning are being prompted to run McAfee Security Scans on their workstations. The Technology Help Desk believes this software is being installed without users consent or being aware after visiting websites.

While McAfee is a legitimate anti-virus software, it is not used by Luther or LIS. It can be safely uninstalled.

Recently, a few on campus have called in to the Help Desk because they can not print from Norse Mail in Firefox. After doing some research I have found that this is a known Google issue and is also occurring in other browsers such as Google Chrome and Safari.

If this problem is encountered I have come up with a few options that seem to be temporary solutions. First, at the bottom of your Norse Mail page you can switch the view to Basic HTML. Although this view is a little ugly it does allow you to print again. Second, switch to Internet Explorer for your mail.

The Technology Help Desk has become aware of a Phishing attempt purporting to be from LIS. A copy of the message is shown below. This is a phishing scam and is not from LIS. Please do not respond.

If you have accidentally responded, change your Norse Key immediately at http://norsekey.luther.edu.

LIS and the Help Desk will never request confidential information, including Passwords, via -email.

If you have any questions or concerns, contact the Help Desk at 387-1000.

The database error Katie was displaying has been remedied.

Thank you for your patience.

We are currently experiencing problems with the Katie server. Users have reported an inability to log into any accounts. This is affecting Staff and Students.

The registration dates for J-term and Spring 2010 will be November 4, 5, 10, 11, 12, 17, 18 and 19 of 2009. Students will be getting their registration time from their advisor. Students can check their registration clearance prior to their registration time on my.luther.

LIS has received several reports in recent weeks from users of the Datatel system performing slower than normal. Other Datatel clients have reported the problem to Datatel on AnswerNet and on the Datatel forums. We believe the issues are from infrastructure changes that Datatel is making in preparation for the next version (4.0) of the Datatel User Interface. There has not been any indication that Datatel will put resources into resolving the performance issues on our current version, Datatel UI 2.3.

This just came in this morning. It looks like another phishing email to me.

As a new academic year begins and students and faculty return to campus, LIS would like to remind you of two useful tools to reset your passwords. Your NorseKey and Datatel passwords expire every 180 days. You can reset them yourself using the following tools.

On NorseKey.luther.edu you will be asked to set your security questions if you have not already completed them to authenticate yourself so that you can use the “Forgot My NorseKey” option to reset your NorseKey.

On Thursday, Aug 27th, the Technology Help Desk will move into its new home within the Library. There will be a very short downtime between 7:30am – 8:00am when phones will be disconnected for the move.

A complete map of the new Library layout is available here.

Walk-Up : The Walk-Up desk has merged with the Reference Desk and is located straight ahead from the main entrance.