Help Desk

Update 9:40am : Katie is now available. If you continue to experience problems, please contact the Technology Help Desk at x1000 or helpdesk@luther.edu

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Katie is currently not available.

LIS is aware of the issue and working to resolve service as soon as possible. Please check this space for further updates.

Earlier this morning, the following message was sent to all students who are graduating in Spring or Summer of 2013. Anyone with questions should contact the Technology Help Desk at x1000 or helpdesk@luther.edu

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To : All Spring 2013 Grads
From : LIS Technology Help Desk
Re: H Drive Removal Process

As you are graduating and will soon be a Luther alum, the Network Drive space (known as the H Drive) you’ve been provided with through LIS will be removed to make room for next year’s incoming students. H Drives will be permanently removed on October 11.

At the end of May 2013, LIS will no longer support Sophos Anti-Virus on personally owned computers.

This means that faculty, staff, and students will need to remove Sophos and acquire their own anti-virus software to protect their computers.

A list of alternative options, including free anti-virus products, is available at the Anti-Virus Software page.

GoPrint stats for Fall 2012 and J-Term 2013 are now available. PDF copies of the reports can be found at http://lis.luther.edu/goprint and clicking on the GoPrint Semester and Yearly Reports.

Highlights

• Student Printing Usage: 404,441 (Fall), 62,786 (J-Term)
• Average Quota Used: 45.5% (Fall), 44.4% (J-Term)
• Overall Campus Printing Usage: 1,486,759 pages (Fall), 284,889 pages (J-Term)

If you have any questions or comments, please contact the Technology Help Desk at helpdesk@luther.edu.

As part of an effort to increase awareness and communication about Luther’s Energy Competition (http://www.luther.edu/sustainability/energy_climate/conservation/competi...), the homepages for both Google Chrome and Mozilla Firefox have been temporarily changed. When opening either browser on Windows lab/classroom computers, students will be directed to Luther’s Building Dashboard site (http://buildingdashboard.net/luther/#/luther//). When faculty/staff log into a lab/classroom workstation, they will still have the LIS main site as their homepage.

LIS would like to alert the Luther community to a new trend in phishing scams that has been emerging.

In the past, phishing attempts have been disguised as e-mails purporting to be from the Help Desk or a Systems Administrator. The messages tend to ask that you reply with your username and password or fill out a form on a compromised website. This information is then in turn used to gain access to e-mail accounts, credit cards, and so forth.

Recently, phishers have begun using Google Docs to gather this information.

The Colleague login problem has been resolved

original post ** Users are not able to login to Colleague right now **

Users attempting to login to Colleague are not able to right now (since 9:20 a.m.) If you are using Colleague right now, keep your session and do not log out until you are finished working.

LIS is researching the problem and will post updates when available.

Update 7:58am : Admin1 should now be up and running again. If you continue to have troubles, please contact the Technology Help Desk at x1000 or helpdesk@luther.edu.

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7:30am: Planned maintenance on the admin1 file server overnight is taking longer than expected. We are working to get the fileserver back up as soon as possible.

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As a reminder, routine maintenance and service work on Network systems occurs early Thursday mornings between 12:00 a.m. and the start of business (8:00 a.m. during the academic year, 8:00 a.m.

The scheduling app Tungle.me shut down on December 3rd, 2012. Tungle was a feature of Norse Apps that allowed users to schedule meetings with colleagues and friends. The company was purchased by RIM (Blackberry) and is incorporating their product into the next Blackberry platform.

For more information, visit http://www.tungle.me/blog.html

Those who have used Tungle.Me have several alternatives available as a replacement:

Doodle: http://doodle.com
Schedule Once: http://www.scheduleonce.com/

One of the services offered by the Technology Help Desk is Hardware Repair for personal computers. This is offered free to students* and is often a lifeline for someone whose computer has suffered a catastrophic failure.

During the Fall 2012 semester, we accepted and repaired over 132 computers. In comparison, we repaired 106 in Fall 2011.

Hardware Repair includes everything from removing viruses, recovering lost data, reinstalling operating systems, installing hard drives or memory, or replacing entire screens on laptops.