Help Desk

Datatel.luther.edu web interface will provide Mac or PC users with the same access to all information, reports, and screens that you use on your desktop application or icon.
Off-campus availability to datatel.luther.edu is limited to college-owned laptops with the VPN Client installed. With this new mobility, it is especially important not to share your Datatel password and logout of your session and web browser. Visit http://lis.luther.edu/learn/datatelwebfaq for more information.

Student registration starts tonight and continues on the following schedule. Please refrain from running any Datatel processes that use significant computing resources during these times to insure that our students get the fastest response times possible.

Wednesday, April 15th
Thursday, April 16th

Tuesday, April 21st
Wednesday, April 22nd
Thursday, April 23rd

Registration times will begin at 5:30 and end at 10:30 p.m.

Please report any problems to the help desk at x1000 or helpdesk@luther.edu

The BBC has a great article on one of the biggest problems we’ve seen lately at the Technology Help Desk – Scareware.

Scareware is fake software that is pushed by pop-ups that appear when you browse the web. These pop-ups claim your computer is infected with a virus and the only way to clean it off is to click this link or purchase their software. According to the article, there were over 9,000 bogus anti-virus/malware/spyware programs in circulation in December 2008.

Datatel is requiring a User Interface upgrade (UI23). This morning the required patches were installed into coll18production and benlive. The new patches will force an alert (attached) which may ellict a call to the helpdesk. To help avoid this, the following email was sent to all Datatel users.

Hello Windows* Datatel Users,

__Last night Application Development installed patches into Coll18Production and BenLive that require a new version Datatel UI Desktop (UI 2.3).

Starting Monday March 23rd, a CBORD technician will be at Luther for four days to upgrade our Micros server and cash register software. On Monday Oneota Market will close at 2pm. The Print Shop will manually record transactions for later entry from 2pm Monday to mid-morning on Tuesday.

The server and one register in Oneota will have it’s software updated on Monday. On Tuesday the Print Shop, the rest of Oneota, Marty’s should be updated. On Wednesday the Peace Dining, C-Store, Sunnyside Cafe, and manager’s workstation should be upgraded.

The LIS Help Desk has become aware of a new Phishing Scam e-mail (shown below) purporting to be from the Help Desk. This is a scam and is not from LIS. Please do not respond.

It seems that every week, the amount of equipment in the Help Desk Loan pool increases. As of right now, here’s a sampling of what we have. If you don’t see something, ask. We may be able to find one for you.

• Laptops (Windows and Macintosh)
• LCD Projectors
• Screens
• Mobile AV Carts (LCD, DVD, and Speakers)
• Sound Systems (CD Players, individual speakers, complete units)
• TVs, VCRS, and DVDs
• External Floppy Drives
• Laser Pointers
• Wireless Mice
• Car Adapters
• Microphones

Video Cameras, Tripods, and Hard Drives are available at the Circulation Desk.

No more excuses for being late!

Google Mobile Sync (Beta) now lets you sync your iPhone/iPod Touch with Norse Calendar. Whereas you used to be able to view your schedule with the native Calendar app, but not add anything, now changes you make on your iPhone/iPod will be automatically synced with your Norse Calendar.

This has been a frequently requested feature from the Help Desk and we’re happy to see it show up. Instructions for setting up Mobile Sync are below.

The Admin1 network server (admin1.luther.edu) is currently experiencing troubles and may be inaccessible for some users. LIS is working to resolve the problem as quickly as possible.

Further updates will be posted here on the LIS Blog. Please contact the Help Desk at x1000 with any questions.

We have blocked direct access to the Help Desk website from off campus. Attempts to access the site from off campus will redirect the user to the proxy server login page. Upon authenticating with their Norse Key, off campus users will be able to access the helpdesk website.