Help Desk

Starting today (Dec 23rd), the Help Desk has begun using the same Check-Out system that is used by the Circulation Desk. This system (Millennium Circulation)will allow us to keep better track of equipment as well as send out automatic reminders for overdue equipment. It will also allow us to better reserve items for future use without the worry of over-extending our pool.

Loaner Laptops, Adapters, and LCD Projectors are the first items to be tracked.

A message was sent to the 1628 Alumni with active @luther.edu email accounts reminding them not to share their Norse Key and that Luther Library and Information Services and the Technology Help Desk will NEVER request confidential information, including Passwords, via e-mail.

The LIS Help Desk has become aware of a new Phishing Scam e-mail (shown below) purporting to be from the Help Desk. This is a scam and is not from LIS. Please do not respond.

EBSCO announces that all of their servers (and the databases we use from EBSCO) will be down for scheduled maintenance tonight, Nov. 7, from 10-10:30 p.m., Central time.

To avoid getting a lot of extra “garbage text”, when copying information from MSWord into the KATIE editor do one of the following:

1. Use Internet Explorer… Firefox 3.x treats MSWord metadata inaccurately as XML
2. Use an intermediary editor i.e., copy from MSWord, paste into Wordpad, Notepad, etc, copy from there and paste into KATIE.

AntiVirus 2009 is a piece of spyware/malware that is an attempt to scam users into purchasing an anti-virus software. It has been appearing frequently on Luther workstations (especially those of students) and has proven to be a very annoying and difficult problem.

AV2009 is also known as MS Antivirus, XP Antivirus, Vitae Antivirus, Windows Antivirus, System Antivirus, and XP AntiSpyware.

It is not a real anti-virus and should not be purchased or installed.

Complete Information & Removal Instructions
http://www.removal-instructions.com/removeAntivirus2009.html

Read on for more details.

The LIS Help Desk has become aware of a new Phishing Scam e-mail (shown below) purporting to be from the Help Desk. This is a scam and is not from LIS. Please do not respond. If you have accidentally responded, please change your Norse Key immediately at http://norsekey.luther.edu.

LIS and the Help Desk will never request confidential information, including Passwords, via -email.

If you have any questions or concerns, contact the Help Desk at 387-1000.

By popular request the myCourses block expands course categories by clicking EITHER the “+” sign OR (now) the “category” link”.

The LIS Help Desk has become aware of a new Phishing Scam e-mail (shown below) purporting to be from the Help Desk. This is a scam and is not from LIS. Please do not respond.

LIS is happy to welcome Lynnette Perry as Help Desk Specialist. She will begin work Monday, October 6th. As Help Desk Specialist she will be assisting to manage daily workflow at our Help Desk, including working closely with our student staff. We look forward to welcoming her to our Help Desk and User Services teams.