Help Desk

The LIS Help Desk has become aware of a new Phishing Scam e-mail (shown below) purporting to be from the Help Desk. This is a scam and is not from LIS. Please do not respond. If you have accidentally responded, please change your Norse Key immediately at http://norsekey.luther.edu.

LIS and the Help Desk will never request confidential information, including Passwords, via -email.

If you have any questions or concerns, contact the Help Desk at 387-1000.

We have just enabled some new menu items on the my.luther.edu web site. This will allow a small group of student workers to enter their work time on the web. We are starting with a small pilot group of students to begin this project. Most users will see the message “You do not have permission to access this workflow.” when they try to access the links on the Students and Employees menus.

The web time entry project will be gradually expanded over the coming months to allow additional student workers to enter their work time via the web.

The Datatel User Interface (UI) 2.2 has some bugs that cause various parts of the User Interface to disappear.

For workarounds and prevention, see this Help Desk wiki.

https://helpdesk.luther.edu/tiki/tiki-index.php?page=Datatel_UI22_bugs

KATIE Unavailable during normal maintenance window

The LIS Help Desk has become aware of a new Phishing Scam e-mail (shown below) purporting to be from the Help Desk. This is a scam and is not from LIS. Please do not respond. If you have accidentally responded, please change your Norse Key immediately at http://norsekey.luther.edu.

LIS and the Help Desk will never request confidential information, including Passwords, via -email.

At 8:00 this morning a message was sent from the Help Desk to J-Term and Summer graduates notifying them of the account removal process for recent graduates. Below is a copy of that message.

To: All J-Term and Summer Graduates
From: Technology Help Desk
Re: H-Drive Removal Process

As you have graduated and are now a Luther alumni, the H-Drive service you’ve been provided with through LIS will be removed to make room for next year’s incoming students. H-Drives will be permanently removed on September 30th.

As of June 1, 2008, LIS will no longer be supporting Personal printers (i.e. – DeskJets, InkJets, desktop Lasers, etc). The Help Desk will provide installation of printers and basic troubleshooting, but personal printers will be considered departmental equipment and will not be centrally supplied by LIS. Personal printers will no longer be replaced nor taken for deep cleaning or repair.

This is being taken in an effort to make Luther’s printing infrastructure more efficient and less costly. The average personal printer per page cost is approximately 4 – 10 times that of a workgroup printer. LIS will be working with departments to make workgroup printers available and accessible.

Faculty were notified of this change prior to the roll out on the sheets they were required to fill out to get their computers.

For complete information, visit the following links:
Personal Printer Policy – http://lis.luther.edu/node/262
Workgroup Printer Policy – http://lis.luther.edu/node/263

Yesterday afternoon an e-mail was sent to people with Luther addresses with the subject “Verify Your Account.” This is a phishing scam and should be ignored.

As a reminder, LIS will never ask you for your password or any other information like this in an unsolicited e-mail. If you are ever unsure about the authenticity of an e-mail message, forward it to helpdesk@luther.edu.

LIS is now accepting applications for the position of Help Desk Specialist on our User Services and Help Desk teams. A position description and recruiting ad are available online at http://lis.luther.edu/recruiting/helpdeskspecialist2008

Today the Alumni office is sending the following message to Alumni in Decorah that use Luther email forwarding. Next week the Alumni office will send it to all Alumni that currently use Luther email forwarding.

Greetings from Luther College!

Luther College has partnered with Google to create a new suite of services called Norse Apps. In addition to e-mail service, Norse Apps includes Norse Docs, Norse Chat, Norse Calendar, Norse Sites, and the Norse Start Page. The New Norse Mail service is based on Google’s Gmail service and is available to all alumni.