Services

Software Requests

This form is designed for faculty and staff to request the purchase of software not already owned by Luther College, or upgrade of software Luther owns. To request software, please complete this form and submit it electronically by selecting “submit”. Include as much information as possible. Your request will be processed by LIS and you will be contacted within 5-7 business days.

If you are interested in acquiring software already owned by Luther College, contact the LIS Help Desk at 563-387-1000 or email helpdesk@luther.edu.

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Staff Computer Refresh

Staff computer upgrades are on a distributed 2-year cycle. The staff rollout happens every two years. The departments are divided in halves, and each half is upgraded on alternate years.

The following departments are upgraded on the odd-even budget years (i.e.

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Campus Network Speed Test

Speed Test requires at least version 8 of Flash.
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Technology Service Catalog

The Technology Service Catalog has been designed in an effort to define the services offered by the LIS Technology Help Desk. The goal is to enhance your ability to identify and understand services that will support you in furthering Luther’s mission.

If you would like more information about a service, please contact the LIS Technology Help Desk at 387-1000 or helpdesk@luther.edu

Service Available To
Application Development
Datatel Faculty, Staff
Audio-Visual & Multimedia
Classroom Presentation Equipment All
Copyright All
Event Setup All
Event & Class Recording All
ICN Room Students, Faculty, Staff, Guests
Media Conversion & Duplication Students, Faculty, Staff
Communications
E-Mail Students, Faculty, Staff, Alumni
Mail Lists Students, Faculty, Staff
Telephones & Voice Mail Students, Faculty, Staff
Computer Support
Desktop & Laptop Support Students, Faculty, Staff
Equipment Loan Faculty, Staff
GoPrint Students, Faculty, Staff
Hardware Repair Faculty, Staff
Printing Students, Faculty, Staff
SimpleHelp – Remote Web Support Students, Faculty, Staff
Supported Software List Students, Faculty, Staff
Infrastructure
Network Access – Guests Students, Faculty, Staff, Guests
Network Storage Students, Faculty, Staff
Remote Access Students, Faculty, Staff
ResNet Students
Wireless Students, Faculty, Staff, Guests
Security
Anti-Virus Software Students, Faculty, Staff
Norse Key Students, Faculty, Staff, Alumni
Safe Computing Advice Students, Faculty, Staff
Virus Removal Students, Faculty, Staff
Teaching & Training
Katie Students, Faculty, Staff
Training & Instruction Students, Faculty, Staff
Web Services
My.Luther Students, Faculty, Staff, Alumni
LIS Auction All
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Faculty Computer Refresh

The replacement cycle for faculty is being standardized with that for other employees at four years. Faculty had been replaced every three years, including the summers of 2002 and 2005. A four year cycle is manageable for most needs and maximizes our hardware investments.

As we move to a staggered replacement cycle, Summer 2008 we replaced hardware for 3/4 of those involved in the rollout and all involved received updated versions of the software. Summer 2009, 1/4 of those involved will receive new hardware and software.

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Using KATIE's Forum and Social Tools to Enhance Learning

Learn the "ins and outs" of KATIE's forum activity and other social tools and how they might supplement in-class activities while promoting engaged discussion in a facilitated format.

Thursday, January 24, 2008 - 2:30-3:30

Olin - Round Table Room

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KATIE New Version Brown Bag

Enjoy lunch while getting a sneak preview into the many new features and capabilities of our next version of KATIE (coming Summer08):

  • Brand New Look!!

  • "Outcome-based" activities

  • Enhanced gradebook

  • New Roles

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Training and Instruction

Library and Information Services is committed to providing training and instruction to all Luther constituencies including faculty, staff, students, and alumni. A variety of opportunities are available.

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Instructional Services

Preus Library, in support of the College's mission, promotes information literacy for all members of the campus community. Library faculty guide the college community toward a sophisticated level of information literacy through helping them clearly express information needs, locate relevant sources, analyze those sources critically, investigate with a degree of innovation, and use applicable technologies to synthesize information.

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Reserves (KATIE, eReserves, and Physical Reserves)

LIS offers assistance in providing access to readings and other materials (sound recordings, videos, etc.) that support the instructional requirements for specific courses. This is done through the KATIE learning management system, eReserves, and physical reserves.

KATIE:

LIS recommends KATIE as the preferred method for handling eReserves.

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